Terms of Service
Global CV Solutions
- Global CV Solutions reserves the right to change these terms and conditions at any time and without prior notice.
- Our CV prices are subject to change without notice.
- Work will only commence on your CV after payment has been received.
- Please ensure that you select the CV type most applicable to your employment tenure. CVs are prepared based on your experience in your chosen industry and Global CV Solutions cannot be held accountable for any additional charges based on your incorrect choice of package. We reserve the right to amend charges if an incorrect package has been chosen.
- CV orders cannot be cancelled once work has commenced. Should you place an order and then cancel it prior to work commencing, we will refund you the full amount paid less 50%. In the case of credit card payments an additional 4% will be charged.
- Should we not, within 4 weeks of your order being made, receive the information necessary to prepare a first draft of your CV or Cover Letter a refund will be provided without further notice and at our discretion less 50% administration charge.
- The first draft of your CV will be sent to you via email within 5 working days assuming you have provided us with all the relevant information within a reasonable timescale. (Working days include Monday to Friday and exclude weekends and all applicable public holidays).
- Should we be unable to process your request or cannot deliver within the specified timescales, we will notify you immediately. If requested we will refund of any premiums paid. Charges may still apply for work already completed. Global CV Solutions will not be held liable for any losses incurred as a result of failure to meet these timescales.
- The development of your CV and/or Cover Letter are based upon information that you supply. Global CV Solutions UK Limited cannot accept responsibility for any false or inaccurate information supplied.
- We will continue to work on your CV and/or Cover Letter free of charge for up to 10-days after delivery of the first draft. We will make as many changes that are necessary during this period until you are totally satisfied and have accepted the final draft. Changes will be made within 24-hours of receiving applicable information. Should you wish to change any details after a) acceptance or b) expiry of the 10-day period, additional charges will be incurred at our discretion.
- After the sending of your first draft, you will have 10-days to highlight any desired changes. If we do not hear from you during this period, you will be deemed to have accepted the document as final. Any changes required after this period will incur an additional charge.
- We specialise in the design of outstanding, well presented, informative interview-winning CVs for candidates of all levels but we can in no way guarantee that the use of our products will result in a job offer. We do however guarantee our work for 90 days; should you fail to be completely satisfied with our product after 90 days we will refund 100% of all money received. Of course all effort must be made within this period to obtain interviews with both employers and/or agencies. Global CV Solutions UK Limited will not be held accountable if positions applied for are of an inappropriate level and this is the reason why no successes have been sought
- Global CV Solutions - is part of Sierra Life Limited
- Sierra Life Limited - Registered Company - SC354431
- CVs are prepared for the employment market in the United Kingdom via our Glasgow office and for the employment market in New Zealand via our Auckland office. If you have any enquiries please contact us.
Refunds Policy
- It is our policy to continue to work on your CV and/or cover letter free of charge, until you are completely satisfied and have accepted the Final Draft. We are so confident we will produce an outstanding product, if you are unsatisfied with our product after 90 days we will refund 100% of all money received. Of course all effort must be made within this period to obtain interviews with both employers and/or agencies. Global CV Solutions will not be held accountable if positions applied for are of an inappropriate level and this is the reason why no successes have been sought. . If you have any enquiries please contact us.
Customer Complaints
Global CV Solutions are dedicated and motivated to provide you with an unrivalled customer experience. If you are unhappy with any part of our service, please contact us immediately. Complaints are taken seriously and we will ensure that the problem is resolved to the best of our ability.
- Personal data shall be used fairly and appropriately in accordance with our line of business.
- Personal data shall be obtained for the purpose of producing one of our products
- Personal data shall be used adequately, relevantly and not excessively in relation to the purpose or purposes for which they are processed.
- Personal data shall be accurate and, where necessary, kept up to date.
